Ticketmaster sparked national outrage April 13 when it quietly changed its COVID-19 ticket policy wording on its website. It received its refund, less the cancellation fee of $250. In the end, Connect360 decided not to fight. In addition, it is not certain which companies, particularly those based on events, will last. It’s far from certain when coronavirus will subside enough to allow Americans to resume business as usual. We’re not living at a normal moment, though. That’s a decent proposal in normal times and seems to be the industry standard. There was another choice: The conference company said Connect360 could receive a credit for a future event. Understandably, she did not want to jeopardize that arrangement with a contentious argument. ‘Is this ethical and standard practice?’ they asked.Ī complication: the Connect360 employee had business with someone close to the event company. The conference organizer was charging attendees a fee for a conference that it cancelled.
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Once the employee reached the conference’s organizer, she was told her $1300 would be returned, less a 15 percent cancellation fee. The Connect360 employee wanted a refund, PRNEWS learned during a phone interview. Owing to coronavirus, the mid-April conference was cancelled. Months ago, an employee at Connect360 Multimedia, a marketing agency in suburban New York City, paid $1300 to attend a trade conference.